Terms of Service

TrackHalal provides B2B halal compliance documentation services for packaged goods companies, importers, and related supply chain teams. Services may include product and SKU intake, ingredient and supplier-document review, certificate validity checks, submission-pack preparation, importer handoff checklists, compliance gap summaries, and related workflow support.

TrackHalal's role is limited to documentation preparation, technical review of supplied evidence, and operational support for submission readiness. Unless separately agreed in writing, TrackHalal does not act as the client's importer, legal representative, certification body, auditor, government filing agent, customs broker, law firm, or religious authority.

"Submission-ready" means that TrackHalal has prepared the agreed documentation package based on available client-provided materials and the applicable service scope. It does not mean that a certification body, government agency, importer, or third party will approve, accept, or process the submission.

• Provide accurate, complete, and current company information, product data, ingredient lists, supplier certificates, labels, declarations, and supporting documents.
• Confirm that client-provided materials are authorized for use and do not infringe third-party rights or confidentiality duties.
• Review TrackHalal deliverables promptly and notify TrackHalal of inaccuracies, omissions, updated evidence, or regulatory changes known to the client.
• Ensure that the importer, official representative, or authorized filing party submits materials through the relevant portal or authority when required.
• Pay authority fees, certification-body fees, importer charges, translation fees, laboratory fees, and other third-party costs unless the signed service order states otherwise.

Fees, billing milestones, deposit requirements, payment schedule, and third-party pass-through costs are stated in the applicable service order or invoice. Unless otherwise stated, project work may require an upfront deposit, and remaining fees are due on delivery or at the agreed milestone.

Payment obligations are not contingent on halal certification approval, government registration, importer action, authority response time, or a third party's decision.

To the maximum extent permitted by law, Qistara Technologies Co., Ltd. and TrackHalal are not liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages. TrackHalal's aggregate liability for a specific engagement is limited to the fees actually paid to TrackHalal for that engagement during the three months before the event giving rise to the claim, unless a signed agreement states a different liability cap.

TrackHalal is not responsible for delays, refusals, portal outages, policy changes, importer omissions, supplier inaccuracies, expired certificates, incomplete client materials, or final decisions made by authorities or certification bodies.

TrackHalal retains all rights in its software, workflows, templates, checklists, analysis methods, data models, designs, documentation formats, and service know-how. The client retains ownership of client-provided company data, product information, ingredient data, supplier certificates, and confidential materials.

Upon full payment, the client receives a limited, non-exclusive license to use final deliverables for the client's internal compliance operations and related submission activities.

Each party will use reasonable care to protect confidential information received from the other party and will use that information only for the applicable engagement. Confidential information may include formulas, supplier lists, certificates, pricing, product plans, operational records, and non-public business information.

Confidentiality obligations do not apply to information that is public, independently developed, lawfully received from another source, or required to be disclosed by law, regulation, court order, certification process, or government authority.

Either party may terminate an engagement according to the termination terms in the applicable service order. If no specific termination terms apply, either party may terminate for material breach if the breach is not cured within a reasonable written notice period. Fees for completed work, committed third-party costs, and non-cancelable expenses remain payable.

The parties will first attempt to resolve disputes through good-faith business discussion. If a dispute cannot be resolved informally, either party may pursue available remedies in the competent courts specified below unless a signed agreement requires a different dispute-resolution process.

These terms are governed by the laws of Taiwan, Republic of China, without regard to conflict-of-law rules. Unless otherwise required by law or a signed agreement, disputes will be submitted to the competent courts in Taipei, Taiwan.